Trust is Easily Broken
Consider the message this sends to employees. This decision was made at a level above the person who is left to explain it to you. No one from that level wants to explain it or answer your questions. That’s not a trustworthy organization. That’s a leader hiding from people being impacted by their decisions.
That’s not a leader I’d want to work for. Some might even argue that they aren’t a leader at all.
When you lose that trust, you’ll lose the retention battle.
